HENRIX was founded in 2023.
Although the company has only a two-year history, its General Manager, Mr. Yang Xu, has nearly 15 years of industry experience and product expertise in the field of mining chemicals. HENRIX specializes in the matching and trading of flotation reagents with corresponding non-ferrous metal ores, as well as in the trade and sourcing of other mining-related chemical reagents such as depressants, regulators, frothers, and flocculants etc. The company is dedicated to maximizing product cost-performance and building a stable, efficient supply chain system.
FAQ
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What payment methods do you accept?
We accept payment via Telegraphic Transfer (T/T) and Letter of Credit (L/C). If you require an alternative payment arrangement, please contact our sales team to discuss the available options.
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How do you ensure products are packaged safely?
We use high-quality export packaging to ensure products are transported safely. For dangerous goods, we provide specialised hazardous materials packaging, while temperature-sensitive products are shipped using validated cold-chain packaging where required. Please note that specialised or non-standard packaging requirements may incur additional charges.
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What is your product warranty policy?
We stand behind the quality of our products and the workmanship involved in their supply. Our commitment is to ensuring customer satisfaction. If you experience any issues with our products, whether covered under warranty or otherwise, our team will work closely with you to investigate the matter and provide a fair and satisfactory resolution.
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How are shipping costs calculated?
Shipping costs depend on the delivery method, shipment size, destination, and total weight. Express freight offers the fastest delivery but is generally the most expensive option, while sea freight is often the most economical solution for larger shipments. An accurate freight quotation can be provided once we receive your shipment details, including quantity, weight, and preferred shipping method.